Last updated: September 17, 2026
Find answers to common questions about orders, shipping, payments, and returns. If you don’t see your question here, contact us and we will help.
Orders
How do I place an order?
Add items to your cart, review the cart, click checkout, enter your shipping details, and choose a payment method. Guest checkout is available, so no account is required.
Can I cancel or change an order?
Contact us as soon as possible at info@hobonichitechostore.com or +1 989-513-1758. We can usually adjust or cancel an order before it enters processing. Once an order ships, it can no longer be changed, but you may return it under our standard return policy.
I didn’t receive an order confirmation. What should I do?
Check your spam or promotions folder first. If it isn’t there, contact us with the email address you used and we will confirm whether your order was received.
Shipping
Where do you ship?
We ship only to street addresses in the contiguous 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
How long does delivery take?
Orders placed before 2:00 PM ET on a business day begin processing the same day. Processing takes 1–2 business days, and carrier transit takes an estimated 3–5 business days, for a total estimated delivery of 4–7 business days. Transit times are estimates, not guarantees.
How much does shipping cost?
Shipping is free on every order to the contiguous 48 states, with no minimum order value.
How do I track my order?
We email a tracking number when your order ships. Tracking can take up to 24 hours to show movement after the label is created. If tracking hasn’t updated within 2 business days, contact us.
My package shows delivered but I can’t find it.
Check around your property and with neighbors, then contact the carrier with your tracking number. If the parcel is confirmed lost, contact us within 30 days of the delivery date and we will help with a replacement or refund.
Do you charge sales tax?
No. We do not collect sales tax, and no tax line is added at checkout.
Payments
What payment methods do you accept?
Visa, MasterCard, and PayPal. All transactions are settled in U.S. dollars.
Is checkout secure?
Yes. All payments are processed through a secure SSL encrypted connection, and card details are handled by our payment processor rather than stored on our servers.
My payment was declined. What now?
A declined payment means the order was not created. Try another payment method, or contact your bank to check the reason, then place the order again.
Returns and Refunds
What is your return window?
30 calendar days from the delivery date.
What condition must items be in?
Items must be unused, in their original condition, and in the original packaging with all included accessories.
How do I start a return?
Email info@hobonichitechostore.com or call +1 989-513-1758 with your order number and reason for return. We will confirm your return is within the window, then send a prepaid return label and instructions.
Who pays for return shipping?
Return shipping is free. We provide a prepaid label at no cost to you, with no restocking fee. This applies whether you changed your mind or the item arrived defective or incorrect.
Can I exchange an item?
We do not offer direct exchanges. Return the original purchase for a refund and place a new order for the item you want, which is usually faster.
How long does a refund take?
We process refunds within 1–2 business days after receiving and inspecting your return. Funds are returned to your original payment method, and your bank typically posts them within 7–10 business days.
Products
Are your product photos accurate?
We photograph items to represent them accurately. Small differences in color can appear depending on your screen settings.
How do I know if an item will fit my needs?
Check the dimensions and materials listed on each product page before ordering.
Still Need Help?
Contact us at info@hobonichitechostore.com or +1 989-513-1758, Monday through Friday, 9:00 AM to 6:00 PM ET. You can also use the contact form at the bottom of our Contact Us page. We typically respond to emails within one business day.